Subscription Policy

Espresso Vibe Coffee Subscription Policy

Introduction
Thank you for subscribing to Espresso Vibe’s Coffee Subscription! We aim to deliver freshly roasted, premium-quality coffee directly to your doorstep. Please review the following terms and conditions to understand how our subscription service works.

Subscription Plans
Espresso Vibe offers flexible subscription plans, allowing you to choose weekly, bi-weekly, or monthly deliveries. Each subscription includes carefully selected coffee beans roasted to perfection.

Coffee Selection
Subscribers will receive our expertly roasted coffee, including single-origin beans and blends from direct trade partners. Our coffee is roasted in Canada and ethically sourced to ensure top quality.

Subscription Management

• Modifying Your Subscription:
  You can modify your subscription (such as changing delivery frequency, coffee selection, or shipping address) through your Espresso Vibe account. Please make any changes at least 48 hours before your next scheduled delivery.

• Pausing or Canceling Your Subscription:
  You can pause or cancel your subscription at any time by accessing your account. Please ensure cancellations are made before the next billing cycle to avoid being charged for the upcoming shipment.

Billing and Payment

• Payment Methods:
  We accept all major credit cards and secure online payment methods. Payments are automatically processed based on your selected subscription plan (weekly, bi-weekly, or monthly).

• Billing Date:
  Your billing date corresponds to the start of your subscription and recurs on the same day based on the frequency of your plan. Any changes to your subscription will be reflected in the next billing cycle.

Shipping and Delivery

• Shipping Schedule:
  Coffee is shipped according to your selected delivery schedule (weekly, bi-weekly, or monthly). Delivery times range from 5-10 days, depending on your location.

• Shipping Locations:
  We currently ship across Canada. If your location is outside of our delivery zones, please contact us for further assistance.

• Shipping Fees:
  Shipping fees are included in the price of your subscription unless otherwise stated.

Returns and Refunds
We strive to ensure you’re satisfied with every shipment. However, due to the perishable nature of coffee, we cannot accept returns. If you encounter any issues with your order (damaged packaging, incorrect item, etc.), please contact us within 48 hours of receiving your shipment, and we will work to resolve the issue.

Contact Us
For any further questions or assistance regarding your coffee subscription, feel free to reach out to our customer service team at support@espressovibe.ca .