Warranty
At Espresso Vibe, we stand behind the quality and craftsmanship of our products. We offer a comprehensive 1-year warranty on our espresso machines to ensure you have the best experience possible.
Warranty Coverage
Our warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Espresso Vibe will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.
What is Covered:
- Defects in materials and workmanship
- Malfunctions under normal use
What is Not Covered:
- Damage caused by misuse, abuse, or accidents
- Damage caused by unauthorized modifications or repairs
- Normal wear and tear
- Cosmetic damage, such as scratches or dents
- Damage due to lack of maintenance or improper care
Warranty Period
The warranty period for our espresso machines is 1 year from the date of purchase. To be eligible for a warranty claim, you must provide proof of purchase (receipt).
How to File a Warranty Claim
If your espresso machine is defective in material or workmanship and falls within the warranty period, please follow these steps to file a warranty claim:
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Contact Us: Email our customer support team at info@espressovibe.ca with your order number, proof of purchase, and a detailed description of the issue you are experiencing.
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Assessment: Our team will review your claim and may request additional information or images to assess the issue.
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Return Instructions: If your claim is approved, we will provide you with instructions on how to return the defective product to us.
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Repair or Replacement: Once we receive and inspect the returned product, we will either repair the defect or replace the product at no additional cost to you.
Important Notes
- The warranty is only valid for the original purchaser and is non-transferable.
- Warranty claims must be made within the warranty period.
- Customers are responsible for shipping costs associated with returning the product to us.
Contact Us
If you have any questions about our warranty or need assistance with a warranty claim, please contact us at info@espressovibe.ca. We are here to help and ensure you have the best experience with your Espresso Vibe products.
Thank you for choosing Espresso Vibe. We are committed to providing high-quality products and excellent customer service.