Warranty
At Espresso Vibe, we stand behind the quality and craftsmanship of our products. We offer a comprehensive 1-year warranty on our espresso machines to ensure you have the best experience possible.
Warranty Coverage
Our warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Espresso Vibe will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.
What is Covered:
- Defects in materials and workmanship
- Malfunctions under normal use
What is Not Covered:
- Damage caused by misuse, abuse, or accidents
- Damage caused by unauthorized modifications or repairs
- Normal wear and tear
- Cosmetic damage, such as scratches or dents
- Damage due to lack of maintenance or improper care
Warranty Period
The warranty period for our espresso machines is 1 year from the date of purchase. To be eligible for a warranty claim, you must provide proof of purchase (receipt).
How to File a Warranty Claim
If your espresso machine is defective in material or workmanship and falls within the warranty period, please follow these steps to file a warranty claim:
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Contact Us: Email our customer support team at info@espressovibe.ca with your order number, proof of purchase, and a detailed description of the issue you are experiencing.
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Assessment: Our team will review your claim and may request additional information or images to assess the issue.
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Return Instructions: If your claim is approved, we will provide you with instructions on how to return the defective product to us.
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Repair or Replacement: Once we receive and inspect the returned product, we will either repair the defect or replace the product at no additional cost to you.
Important Notes
- The warranty is only valid for the original purchaser and is non-transferable.
- Warranty claims must be made within the warranty period.
- Customers are responsible for shipping costs associated with returning the product to us.
Contact Us
If you have any questions about our warranty or need assistance with a warranty claim, please contact us at info@espressovibe.ca. We are here to help and ensure you have the best experience with your Espresso Vibe products.
Thank you for choosing Espresso Vibe. We are committed to providing high-quality products and excellent customer service.
Espresso vibe
eGift Card (Online Use Only)
This gift card can only be used on our website and cannot be redeemed in our Winnipeg café.To purchase a gift card that can be used in-store at our Winnipeg location, please click here.This Online eGift Card is purchased and redeemed exclusively at espressovibe.ca.It cannot be used in-store, for in-person purchases, or through our Square POS system.If you have any questions, please contact us at support@espressovibe.ca
Gift Card FAQ
What types of gift cards do you offer?
We offer two types of gift cards:
Online eGift Card – for use on our website only
In-Store Gift Card – for use in person at our Winnipeg café only
Can I use an Online eGift Card in the café?
No. Online eGift Cards can only be redeemed on our website at checkout and cannot be used in-store.
Can I use an In-Store Gift Card on your website?
No. In-Store Gift Cards are processed through our Square POS and cannot be used for online purchases.
How will I receive the Online eGift Card?
Online eGift Cards are delivered by email after purchase.
Can Online eGift Cards be used for shipping orders?
Yes. Online eGift Cards can be used for orders shipped across Canada or for eligible online pickup orders.
Do gift cards expire?
No. Our gift cards do not expire and have no additional fees.
Can gift cards be refunded or exchanged?
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
Who can I contact if I have a problem with my gift card?
Please contact us at support@espressovibe.ca , and we’ll be happy to help.