Return & Refund Policy

At Espresso Vibe, we want your order to arrive correctly and in good condition. If something is wrong, please contact us so we can help.

Coffee, Syrups & Other Consumables

Coffee, matcha, tea, syrups, sauces, purées, milk alternatives, and other food or beverage products are not eligible for change-of-mind returns after delivery.

This does not affect your rights if an item is damaged, defective, unsafe, or incorrectly supplied.

Equipment & Non-Food Products

You may request a return within 30 days of receiving your order.

Items must be unused, complete, and in their original packaging, with proof of purchase. Contact us before sending anything back. We will confirm eligibility, the return address, and any applicable return shipping costs.

Personalized products and gift cards are not eligible for change-of-mind returns, except where required by law.

Damaged, Leaking, Missing or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible—ideally within 48 hours—if there is a problem.

Email info@espressovibe.ca with:

• Your order number.

• A description of the issue.

• Photos of the item and packaging, where applicable.

Keep the packaging until we provide instructions. Do not consume products with broken seals or signs of contamination.

After reviewing the issue, we will arrange an appropriate replacement, refund, or other resolution. The 48-hour request does not limit your statutory rights.

Order Cancellations

Contact us within 24 hours of placing your order to request cancellation. Cancellation is available only if the order has not already shipped or been delivered.

Refunds

We will notify you when a refund is approved. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to display the credit.

Wholesale Orders

Please inspect wholesale deliveries promptly and report shortages, damage, or incorrect products with your order number and supporting photos. Any separately agreed wholesale return terms will also apply.

Your Rights

Nothing in this policy limits rights or remedies available under applicable consumer protection laws.

Contact Us

Espresso Vibe
Email: info@espressovibe.ca
Phone: 204-421-3333